How often is listing data updated?
Listing data is refreshed through scheduled sync workflows and direct operator updates. Timing may vary by source and verification status.
Frequently Asked Questions
Quick answers for families, operators, and workspace admins.
How do operators claim a listing?
Open the listing page and start the claim process. Verification is completed using approved channels, then ownership is linked to the operator workspace.
Can one organization manage multiple facilities?
Yes. Organizations can manage multiple facilities, invite team members, and assign role-based permissions when org links are configured.
Why do some listings have placeholder images?
Unclaimed or incomplete listings may show placeholder imagery until an operator uploads verified media.
How do paid plans and add-on services work?
Plans define baseline feature access. Add-on services can be enabled separately and displayed publicly on listing profiles.
Who can access the admin area?
Admin features are restricted by role. Super admins can access platform-wide tooling such as service catalog, org-link repair, and sync controls.
Need More Help?
Contact our team for account, listing, or billing support.
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